Deliver even better customer care with Hootsuite and Salesforce
All your messages, all in one place. Hootsuite Social Customer Care connects your social engagements with Salesforce. That means happier customers, reduced workload, and a greater business impact with every interaction.
Did you know top brands in the Fortune 1000 use Hootsuite?
Delight customers with more context
Boost satisfaction by seeing customer interaction history across social channels plus preferences, sentiment, and more — all in Salesforce.
Simplify with streamlined workflows
Agents can directly reply to customer inquiries from social right in Salesforce, improving workflows and collaboration between social and customer care teams.
Save time with advanced automation
Lighten your team’s workload and respond faster with automated case routing, the industry’s top-rated AI chatbot, and efficiency tools.
Happier customers. Lighter workload. Bigger impact.
Resolve customer inquiries faster, keep your inbox tidier, and see how it all drives a greater business impact with the Hootsuite Salesforce integration.
Easily share data between teams
With Hootsuite CRM tools, social teams can automatically share queries received via social with customer support. That way, they can instantly view key social data and interaction histories without having to leave Salesforce.
Manage customer engagements in one place
View customer inquiries across multiple social channels and respond with automation features within a single social media customer service tool. Plus, strengthen data and security compliance by eliminating the need for multiple disjointed tools.
Understand your customers better
Develop more detailed customer profiles by enriching Salesforce customer information with social and messaging data — ’cause the more you know your customers, the better you can serve their needs.
Get set up and integrated quickly
Unlike other social media customer care systems, Hootsuite Social Customer Care doesn’t require extensive training or setup. It fits seamlessly into the tools your team already knows and uses, offering a quicker time-to-value.
Why Hootsuite?
The industry’s best chatbot
Hootsuite’s generative AI chatbot provides contextual responses and generates replies from your pre-approved FAQs to ensure accuracy.
Easy setup and quicker time-to-value
Get your team set up faster and start seeing results right away. Hootsuite’s easy setup and user-friendly dashboard makes onboarding a breeze.
Advanced automation and AI
Save time, shorten response times, and reduce your team’s workload with advanced automations and out-of-the-box AI tools.
Streamline messaging, posting, and performance tracking on social media
Save your team 3,000 hours this year with Hootsuite Enterprise — the no. 1 social media management tool for businesses like yours.
See exactly how much value you’re driving from social media with customized reports, benchmark performance against your competitors, and track your ROI.
Schedule or post across all your social networks in a few clicks. See the perfect time to post based on your network or goal. Plus, use our built-in AI writer to write captions for every network.
Monitor keywords, mentions, and hashtags so you’re always up to date about what people are saying about your brand, competitors and industry.
Help your team work better together, across the room and across the org chart. Approve, edit, and empower with approval workflows and productivity reporting. Ensure that every post is compliant, on-brand, and approved.
Using Hootsuite … we follow a consistent social care protocol for all of Meliá hotel brands and specific guidelines for hotels that standardize the way we answer our users. It’s more efficient for the company, and it of course provides a better service for the users.
See exactly how Hootsuite Social Customer Care works for your business
Get customer-facing teams immediate access to valuable insights
Start reducing your team’s workload right away with automation and AI
Minimize training efforts and boost team productivity with one tool
Book a Hootsuite Social Customer Care demo today
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