Our global report shines a light on the top trends impacting your brand

1 1

Social bridges the gap to a new customer experience

As businesses struggle to recoup lost sales in the wake of the pandemic, marketers turn to social to meet two equally urgent imperatives: deliver short-term ROI with targeted performance marketing tactics while building innovative digital experiences that win long-term loyalty by bringing discovery, connection, and fun back to the customer experience.

Artboard 3

Brands find their place in the conversation

A dramatic uptick in social media use presented a huge number of new opportunities for brands this year—but many missed the mark by jumping in too soon. Smart brands sat back and listened, then won with creative, original ways of fitting into the social conversation to break through the wall of indifference.

3 1

A generation ignored by digital marketers booms on social

Stereotypes, ageism, and a yearslong habit of chasing newness over effectiveness have left marketers underestimating an increasingly digitally savvy and lucrative demographic: baby boomers. By using smart segmentation and thoughtful representation, marketers that include baby boomers in their digital strategies can leapfrog those still stuck in stereotypes.

Artboard 4

Tying engagement to identity gives advanced marketers new momentum

For years, linking social media engagement to customer identity has proved an elusive goal for marketers. But with renewed momentum and executive attention on social media’s ability to retain critical connections with customers, now is the time to take steps—big or small—to bridging the critical gap between engagement and customer identity.

5 1

Bold brands start in the boardroom, not the front lines of social

In a year marked by social upheaval, marketers stumbled under pressure to publicly address issues that their organizations had never focused on, or were only beginning to align with. Instead of using social as a mouthpiece for empty promises, strong CMOs will use the intelligence gathered by social media teams in 2021 to help the organization adapt to new buyer beliefs, new ways of doing commerce, and the new path to growth that requires balancing the twin demands of building a better business and better world.

Put 2021 trends into action

It’s easy to shine on social if you know where to start. The following resources help you navigate Hootsuite’s core tools.

  • Power up your social posts

    Get more traffic with Instagram, Pinterest, social videos, and new content formats, all managed with Hootsuite.

    Get Started

  • Build social listening into your strategy

    Quickly understand what customers are saying, uncover new buyers, and protect your brand with real-time sentiment and alerts.

    Get Started

  • Get new customers in the door

    Convert more customers with laser-targeted ads that are automatically optimized based on your pre-set budgets.

    Get Started