New features, fixes, and other improvements to help you get the most out of Hootsuite
A quick tour of what’s new in the Hootsuite dashboard for the month of February 2020.
We’ve added two new ways to get your posts seen by more people:
If you use Hootsuite Impact, you can now find your Impact data in a designated Impact group in Hootsuite Analytics, together with a dashboard selector that’s consistent with the one in Impact. This release is available to all Impact clients that have at least one section enabled.
Fixed an issue some users were experiencing where the social profile action buttons (Follow, Unfollow, DM, Reply) were unresponsive.
Fixed an issue where users were seeing posts with images failing to publish to Facebook Groups with the error “Failed”.
Fixed an issue some users were experiencing when duplicating a draft where you were unable to select a different social network.
We’ve updated this video, which highlights key cloud storage apps in the Hootsuite App Directory.
In addition to ow.ly links, you can now use external shorteners like bit.ly, or any vanity URLs that your organization is already using.
Fixed an issue where Facebook Page visitor posts that had multiple images attached to them were not displaying all images.
Fixed an issue where not all content was displaying in the LinkedIn Company Updates stream in the Hootsuite dashboard.
We’ve released a completely revised collection of 30 training videos, teaching Spanish speakers how to use the Hootsuite Dashboard.
Here’s our monthly roundup of everything that’s new in Hootsuite!
If you’ve used Analytics in the last 6 months, when you log into your dashboard for the first time this year you’ll see a new report that allows you to review your performance from 2019 at a glance.
Resolved an issue where including a custom link preview image in a post would display the original link preview image instead of the custom link preview image.
Resolved an issue where a small number of users were unable to log in to the Hootsuite mobile app on iOS.
To help you deal with public comments that don’t add value—including offensive replies, spam, or overly promotional content—you can now delete public comments from your Facebook and LinkedIn channels.
We’ve added a few cool new features to Hootsuite Ads:
If an issue will prevent your post from going out because of social network limitations, you’ll now see an actionable error message before posting.
We’ve redesigned the help menu in the left-hand navigation bar and added a brand-new in-product help feature with recent announcements, suggested articles, and self-serve resources to help you find the information you need right from the dashboard.
A new dropdown view for your Hootsuite Analytics reports makes it easy to quickly see which data sources and filters have been applied to a report.
To make it a little easier to keep your Instagram posts flowing, we’ve revamped the error messages and guidance that appear when you need to reconnect your Instagram Business profile in Hootsuite.
Resolved an issue where some users were unable to select a location when targeting a LinkedIn post.
Learn how to use Google My Business and Hootsuite to create posts, respond to questions, engage with customer reviews, and more in this new video:
Resolved an issue where custom link preview thumbnails were incorrectly displaying for Facebook in the Planner when using a non-verified domain.
Resolved an issue with the “Add Stream” window where some users were seeing the window close right after opening it.
Resolved an issue where users were unable to scroll through their Hootsuite streams in Safari.
In post performance you can add a new metric indicating if the post is hot (popular) with your audience. The “hot post” metric makes it easy to spot posts that would be best to put some boosting spend behind.
Here’s our monthly roundup of everything that’s new in Hootsuite!
Resolved an issue where some users were reporting a discrepancy between reactions and comments natively on LinkedIn.com vs. in Hootsuite Analytics.
You can now add multiple values under a single parameter when tracking URLs in Adobe Analytics. This provides more flexibility and control when building presets parameters.
Resolved an issue where some users were seeing unexpected delays when scheduling messages for Instagram.
Get your Amplify Admins and Advocates up to speed fast with our new online training hubs, designed to help you roll out an advocacy program that gets results.
Resolved an issue where images intermittently failed to load in link previews when creating a post for Amplify.
Motivating your employee advocates to share content can be an ongoing challenge. This new video that explains the personal benefits in relatable terms to encourage adoption of Amplify.
Hootsuite Analytics customers can now highlight their top published posts in reports.
Interaction History provides a shared memory of past conversations across your team, helping you respond with more context and deliver a more personalized experience. Click a user’s name in Inbox to open the user profile in the context panel, where you can see all private and public Facebook and Twitter conversations with that customer from the last six months.
Mobile Inbox Approvals & Redesigned Publisher Views
Description: Now within inbox on you can approve replies sent to you for approval, see the name of who replied to a specific message, and view approval status right on your phone.
Now you can report on up to 100 posts in Amplify Analytics—or export up to 1000 posts for more in-depth reporting.
Fixed an issue where users selecting “Open Media Library” in Composer resulted in the error “Unable to find media sources”.
Fixed an intermittent issue where the Hootsuite mobile app for iOS would crash when a user attempted to resize an image.
In Planner, you can now set the week to start either on Monday or Sunday.
Fixed an issue where comments failed to appear after pressing “View Comments” on a post in a Facebook stream.
You can now download an image from Amplify Desktop by right clicking and selecting “Save As”.
We’ve made a number of improvements to make it easier to connect your Instagram accounts. While connecting, you’ll now see tips for connecting different Instagram account types, plus links to help articles during each step of the connection workflow.
Social accounts that need to be reconnected will now show in analytics reporting with a prompt to reconnect them to avoid gaps in data.
This month’s summary video of everything new in the Hootsuite Dashboard, brought to you by the Academy Team.
Metrics for personal LinkedIn Pages are now available in Hootsuite Analytics.
Fixed an issue where when using a resolution of 1200x800 or lower, users were not able to see the Edit/Delete button for scheduled content.
Fixed an issue where the ‘Drafts’ section of the content planner was continually loading for some users.
We’ve updated our Introduction to Hootsuite Analytics video to reflect changes in the Overview feature.
We’ve updated the Social Selling Dashboard with links to articles and resources to help new users get started and discover key features.
Fixed an issue where Amplify push notifications were not being sent to iOS devices.
Fixed an issue where manually typing a URL in Composer prevented the link from correctly shortening.
Fixed an issue where Composer was experiencing some performance issues (slowness when entering text).
We’ve revised this popular video to reflect recent changes in the dashboard.
Social Selling customers with Amplify can elevate their sales team with a new dashboard that allows them to engage with prospects and clients, create their own content, and measure their performance.
If you use Google Ads, you can now do the following within Hootsuite:
Fixed an issue where selecting a Twitter post in Browse Content redirected to an incorrect URL.
We’re excited to bring back Twitter engagement metrics such as impressions, video views, retweets, and replies. You can now start building more meaningful reports with post-level and account-level data.
Fixed an issue where some users were unable to share Amplify posts to Instagram on iOS 13
Fixed an issue where users received an error message when uploading videos.
A video summary of all the changes in the dashboard:
The social network picker within compose has been improved to make it easier to select and connect networks. Error messages have been improved to include actionable feedback to how you can fix the post.
Hootsuite Academy’s flagship Social Marketing course has been updated and streamlined for 2019. We’ve added 20 new videos, on topics including social ads, instagram stories, social video, IGTV, Google My Business, and Facebook Live. We’ve also optimized UX, reducing the time it takes to complete the course.
https://education.hootsuite.com/courses/social-marketing-education
Fixed an issue where users were unable to publish .GIFs larger than 3MB to Twitter
Fixed an issue where some users were missing Facebook Reach data in May, June, and July.
Fixed an issue where Ad text was missing in the mobile feed preview.
Facebook confirmed that some Instagram accounts were blocked in error, including those from our users. They’ve since fixed the issue and have apologized for the confusion this may have caused. We appreciate your patience during this time as we worked closely with Instagram to get this matter resolved.
We’ve replaced the legacy Analytics overview with new and improved Overview Reports.
Resolved an issue where some message approval and rejection emails were not being sent.
This short video provides customers with an overview of the Hootsuite Platform Training course. Watch it now!
We’ve made the following improvements in Hootsuite Ads to help you manage your Google Ads:
Edit bid strategies: Edit the bid strategy of your campaigns and override campaign settings by selecting specific parameters at the ad group level.
Edit all supported campaign settings: You can now edit by network, language, location, and URL options.
Target audiences you’ve created: Select audiences you’ve created in Google Audience Manager.
Use location extensions: Advertise locally by promoting physical stores registered in Google My Business.
Create app extensions: You can now create app extensions for your ads
Now you can promote your best performing LinkedIn Page posts as Sponsored Content ads directly from the Publisher or Streams dashboard and precisely target new LinkedIn members based on their location, interests, or details related to their profession.
Resolved an issue where Twitter Keyword search streams in the Hootsuite Mobile app were not showing the same results as the desktop version.
Resolved an issue where the Content Library did not display for all users in the Hootsuite mobile app.
Fixed an issue where the font was displaying as larger than expected in the Hootsuite Mobile app for iOS.