Social Customer Service
Deliver exceptional social customer service
Quickly resolve customer issues
Pinpoint customer questions by monitoring your social accounts and brand mentions across the social web. Now, when your customers need help, they won’t be playing the waiting game.
Streamline your support efforts
Collaborate across teams and departments to accelerate your social customer support efforts. Your customer service team can assign support requests to the right expert within your company to resolve the matter effectively.
Measure customer happiness
How effective is your social customer service? Check real-time brand sentiment, track mentions, and create in-depth reports so you can prove the ROI of your customer support efforts.