Reply with a single click
Anyone on your team—in any region or department—can quickly respond to messages, mentions, and comments through a single dashboard.
Identify influencers and leads
Listen closely to the people that matter to your business. Create, import, and share lists of social influencers and important clients.
Save time with pre-written responses
Quickly respond to common questions or customer requests by saving pre-approved and on-brand responses for future use.
Engage consistently—across any sized organization
Manage engagement workflows
Mirror your existing workflows so people see the posts that matter to them—ensuring responsive engagement and avoiding missed messages.
Track interaction history
See all interactions with a contact—across your organization—so conversations are in context and consistent, no matter who engages with them.
Search by location or language
Monitor social conversations across the globe or around your neighbourhood—in multiple languages—and be exactly where your audience is.
Using Hootsuite, we're able to serve our customers more effectively and on a personal level. Creating that bond while problem solving results in happy, repeat customers.