Need help?

Support Options

If you need to contact us, we'll need to know a few things so we can help you. Make sure you include the email address associated with your Hootsuite account, the part of the product or the social network you’re having trouble with, and a description of your issue. Please share as many details about the issue as you can.

Additional Resources

We have a variety of useful resources designed to help you succeed:

Hootsuite Help Center - Browse or search the Hootsuite Help Center for the fastest answers. If you enter a search term or browse by a topic, we probably have an article that answers your question.

Hootsuite blog - Check out the Hootsuite blog for social media tips, tools, and strategies.

Hootsuite Academy - Hootsuite Academy helps you succeed with social media, whether you want to improve your skills or take the next step in your career.

Hootsuite webinars - We regularly host webinars on topics like social selling, social customer advocacy, social ROI, and brand protection.

Hootsuite live product training - Hootsuite offers group training to Business and Enterprise plan customers. Sign up for live product training and learn how to build success with Hootsuite.

Hootsuite system status - Having trouble accessing Hootsuite? There's a tiny chance we're experiencing a temporary problem. Hootsuite system status lets you check for outages and downtime.