FAQ & Support
Meet the team
We’ve added some new faces to the team that you can learn more about below. Feel free to reach out on Social Media to say hi and expect to hear more from us!
Say hello to Hootsuite Amplify!
You will receive exclusive access to our newest advocacy product 'Hootsuite Amplify'. This app will be updated every day with Hootsuite blog posts, event announcements, job postings, and content from our Ambassadors around the world. Download the Amplify app and stay tuned for an email invite from us with instructions on how to set-up your account. Click here for more info.
The Ambassador Forum
With an ever-changing social media landscape, we understand how important it is to connect with other social media practitioners around the world to share ideas and best practices, so we’ve created an Ambassador Forum which will be exclusively for you. We've already started an account for you so please sign in using your Hootsuite e-mail and reset your password. An e-mail invitation has been sent to you with instructions for setting up your account, but if you experience any log-in issues, please email us email@example.com.
We know how much you love getting Hootsuite Swag, and now you won’t need to collect coins or points to get it. Instead, we’ll be reaching out to send you some sweet swag based on your activity in the Ambassador program. We’ve got new items coming down the pipe that we can’t wait to send you! And if you’re hosting an event that you’d love us to support with some swag, be sure to email us with more details and we’d be happy to send stuff for you to hand out at it. Please note, we’ll need at least 3-4 weeks’ notice to get it to you.
Each month we’ll also be sending you updates on what’s happening behind the scenes here at Hootsuite direct to your inbox. You will also find announcements posted in Amplify and the Ambassador Nest.
Thank you for your feedback and patience while we worked behind the scenes here to make these new changes to the program.
We’re proud to work with awesome people like you, and look forward to collaborating even more in the future.
The Hootsuite Community Team
The Ambassador Forum
Still can't find the answer? One of our regional leads can help!
Can I host an event on behalf of Hootsuite?
Yes, we would love for you to! Check out our Hootup page for more details on how to host a Hootsuite focused event.
What is the #HootAmb logo and where do I use it?
The #HootAmb logo is for you to display on your LinkedIn, social profiles and blog to show your affiliation with the Ambassador program. Please use this logo rather than the Hootsuite logo.
Where can I find the #HootAmb logo?
You can find the #HootAmb logo and other exclusive Ambassador collateral in the Ambassador Collateral page.
I’m interested in speaking about Hootsuite publicly, can I speak on Hootsuite’s behalf?
We love when Ambassadors speak about Hootsuite because you are all experts! When speaking to the media or at an event about Hootsuite, you must ensure that you share that your position as an Ambassador is voluntary. If you have any questions around this, please contact your region’s Ambassador Lead.
Can I write about Hootsuite in my blog?
Of course you can! Remember to e-mail your regional lead so we can share it on Amplify and reward you in other ways for your efforts.
I don’t want to be an Ambassador anymore, what do I do?
We understand that other commitments can come up, or sometimes you choose to change careers. To end your term as a Hootsuite Ambassador, please fill out this form.
Do I have to participate in the Hootsuite Community Forum?
No. It's greatly appreciated, but participation is totally voluntary. If you are interested, find out how you can get involved.
How long does it take for Hootsuite swag to be shipped?
All of Hootsuite’s merchandise is shipped out of Vancouver, Canada. Hootsuite will fulfil shipments and send gift cards via email two times each month. These days will fall on the 15th and end of the month. After your order has been fulfilled, standard shipping times apply:
Inside North America:10-15 business days
Outside North America: 20-30 business days
If you have not received your swag in this time frame, please contact your regional lead.
Where do I download Amplify?
If you have an apple/ios device you can download the app from the App store, or if you are using an Android device you can download the app on Google Play.
How do I set-up my account?
You will receive an e-mail invite from the Ambassador Amplify organization which will prompt you to activate your account and set-up your profile. For more information feel free to download our user-guide.
Ambassador User Guide
gd-AmplifyUserHowToGuide.pdf 1.69 MB
How does Amplify work?
Find out how Amplify works here. Amplify is a quick and easy way for us to share with our Ambassador network all the latest news from Hootsuite's blog, as well as relevant articles about Social Media. You can easily share this content with your network and stay up-to-date on everything Social Media. Check out how our customer Top Golf is using Amplify at their organization.
What categories should I join?
There are a number of categories you can join by region, language and general topic. Feel free to join the categories you wish to receive in your newsfeed. You can easily join new categories or leave them at any time by clicking on the 'Explore' tab in your app.
Will there be any rewards for sharing content?
You bet! We will post special announcements in Amplify when we have a special reward available, but we'll also be rewarding Ambassadors each month based on their activity as well.
How can I have some of my own content featured on Amplify?
Feel free to e-mail us firstname.lastname@example.org with your content and if it fits our criteria, we'll be sure to share it in the category 'Our Community' on Amplify.
The Ambassador Forum
How do I access the Ambassador Forum?
You can access the forum here. Please make sure you use your Hootsuite e-mail to log-in and reset your password. To find out how the Forum works, feel free to check out our user-guide.
How do I start a discussion?
How do the badges and levels work?
As you participate in the program, and take on unique tasks, you will be achieve #HootAmb badges in the Ambassador Forum. By earning multiple badges, you will reach new levels to show-off your expertise on particular subjects, and showcase your general awesomeness as a #HootAmb. To earn badges in the Forum, check out the discussion threads and jump in on conversations and challenges started by both the Hootsuite team and our Ambassadors. We'll be monitoring your activity and sending some rewards your way based on your activity.
I am missing a badge, how do I get it?
If you believe that you are missing a badge that you have earned, please contact your regional lead.
Can I make a suggestion about the Ambassador Forum?
Yes! We love hearing suggestions. Please contact your regional lead.
Still can’t find the answer? Connect with your regional Ambassador lead from the list below: