--DEVELOPMENT BOT--

Customer Support chatbot DEVELOPMENT

Messenger bot exposed via Facebook Chat Plugin

 

SETUP INSTRUCTIONS

This bot is a Chatfuel bot, no setup is required. 


Troubleshooting

Email adam.tyler@hootsuite.com if you have any issues here. 

Note, if the chat widget opens automatically or opens with no message, sorry to say you missed out on the welcome experience users will see. Type 'welcome' and you'll start at the welcome message. 


TEST SCENARIO TO FOLLOW

You're a Free customer who has launched the chat widget to find an answer to a question you have about Hootsuite, or solution for an issue you're having with Hootsuite

Type 'restart' to restart. Ignore any messages from 'Chatfuel' - these won't be in the version that goes live. Ignore the chatbot's 'name' (e.g. "HS-FreeuserBot-PreProd"), this will be different for launch. 


BACKGROUND

The chatbot connected to the chat widget on this page is different to what Support was originally working on. This chatbot is:

  • Available across the hootsuite.com domain
  • Visible only to Free users who are logged in
  • Not able to handover to agents (in Hootsuite Inbox, Snapengage)
  • Not built to answer typed questions