Trust is the foundation of customer relationships. Learn how to reignite confidence by building a trusted culture. You'll also hear examples from bold brands, building trusted content and products aligned to their audacious missions.
EX is the new CX
Michael Meyers, Manager, Marketing Technology & Michael Yoder, Lead Communications Specialist, Spectrum Health
Join Michael & Michael as they speak about how building digital/social skills internally with employees results in a better customer experience in the healthcare sector.
Transforming your Business from within—Starting with your employees—to Build Confidence and Digital Skills
Kim Beddard-Fontaine, SVP Digital & Employee Communications, Sodexo
In this session, Kim will cover how Sodexo a food services and catering, facilities management company used Hootsuite to launch and implement their employee advocacy programme for the company globally.
Social Media & Militantisme numérique
François Saltiel, Journalist & book writer
In this session, the author of the book “The tea maker who changed the world with a hashtag” presents insightful examples where social made a difference and helped building confidence.