17 June 2020

  • new

    Hootsuite Dashboard

    new New report: Team Performance Dashboard

    You can now export a PDF report of your Team Performance Dashboard. This feature is available to all team admins. Learn more in this help article.

16 June 2020

  • new

    Hootsuite Dashboard

    new Easily add subtitles to your videos in Hootsuite Composer

    Upload SRT files to your Facebook and Twitter videos to ensure your video is accessible to everyone. Learn more in this help article.

  • fixed

    Hootsuite Dashboard

    fixed Twitter List Stream

    Resolved an issue some users were seeing where the “Preferences” button was unresponsive in a Twitter “List” stream.

12 June 2020

  • fixed

    Hootsuite Dashboard

    fixed Organization search

    Resolved an issue where searching for a specific team member or social profile in an organization wouldn’t show it in search results.

10 June 2020

  • fixed

    Hootsuite Dashboard

    fixed LinkedIn custom preview

    Resolved an issue some users were experiencing where when editing an already scheduled LinkedIn post that contained a custom link preview, the preview appeared blank.

9 June 2020

  • fixed

    Hootsuite Dashboard

    fixed Replying to YouTube comments

    Resolved an issue where some users couldn’t reply to Youtube comments in their Hootsuite Youtube streams.

4 June 2020

  • improved

    Hootsuite Dashboard

    improved Updated exporting flow in Hootsuite Analytics

    Report and Post Performance exports are now automatically sent to your email address when they are ready for download. You can also stay on the same page to download your file as soon as it’s ready. This change reduces the number of timeouts that occur due to data-heavy reports and lets you continue working without the need to stay on the same page.

3 June 2020

  • improved

    Hootsuite Dashboard

    improved Export reports directly to your email

    To reduce issues with reports timing out (which sometimes happened if you selected a long time period or a large number of social accounts), reports are now sent directly to your email. Just click the Export button to export. If you like, you can stay on the page to grab the link for download as soon as it’s ready.

    This update applies to Post Performance and Reports sections, for all file formats.

  • improved

    Hootsuite Dashboard

    improved Easily manage your Analytics reports

    You can now duplicate and delete your reports in Hootsuite Analytics. To see the new options, point to a report and click the three-dot menu that appears.

26 May 2020

  • improved

    Hootsuite Dashboard

    improved Bit.ly integration is now free for Business and Enterprise customers

    Bit.ly is a link shortener service that was previously an add-on for Business and Enterprise customers. Integration for Bit.ly will now come standard for those plans.

25 May 2020

  • new

    Hootsuite Dashboard

    new Export post performance to PDF

    You can now export your post performance to PDF to share with your team. Modify the columns to metrics that are most important to you for each social network. Your PDF will be exported accordingly, including all post images. For more information, see this help article.

19 May 2020

  • new

    Hootsuite Ads

    new Edit your Boost campaigns in Hootsuite

    You can now edit any of your running campaigns under the Promote tab. Users can edit the following properties:

    • Campaign name
    • Campaign status (active-pause)
    • Special ad category
    • Audience
    • Triggers (only for APP)
    • Campaign budgets
    • Campaign duration

15 May 2020

  • new

    Hootsuite Dashboard

    new Publish multi-image posts to Linkedin

    You can now attach multiple images (up to 9) to LinkedIn posts in Hootsuite Composer. Note that this feature is not available in mobile yet—we’ll be adding it in June. Please see this help article for more information.

12 May 2020

  • fixed

    Hootsuite Dashboard

    fixed Facebook Page “My Posts” stream

    Resolved an issue some users were seeing where an error appeared in their Facebook Page “My Posts” stream.

  • fixed

    Hootsuite Dashboard

    fixed Click-compose in Planner filtering

    Resolved an issue in the Planner where when filtering by social profile, click-compose was not pre-selecting the filtered social profile.

7 May 2020

  • improved

    Hootsuite Dashboard

    improved Extended time to reply to Facebook private messages

    In light of the COVID-19 crisis, Facebook has temporarily increased the time to respond to Facebook private messages in your Hootsuite Inbox from 7 days to 21 days. This will give more time for businesses to respond to customers whose inquiries couldn’t be handled in a timely manner. The period extension will be in effect until July 15, 2020. See this help article for more information.

6 May 2020

  • fixed

    Hootsuite Dashboard

    fixed Publishing with Internet Explorer 11

    Resolved an issue where users were unable to publish from Hootsuite Composer using Internet Explorer 11.

5 May 2020

  • improved

    Hootsuite Dashboard

    improved Find and fix disconnected social networks faster

    To help you spot and fix social network disconnections quickly, you’ll now see a yellow alert icon on your profile picture (in the top right corner of the dashboard) to alert you if any social networks are disconnected. See this help article for more information.

4 May 2020

  • fixed

    Hootsuite Dashboard

    fixed Disabling Instagram Direct Publishing

    Resolved an issue where some users were unable to disable Instagram Direct publishing for their Instagram Business Profile in Hootsuite.

  • fixed

    Hootsuite Dashboard

    fixed Instagram Scheduled Stream Usernames

    Resolved an issue where users were displaying as “Instagram User” within the Instagram “Scheduled” stream instead of their actual Instagram handle.

1 May 2020

  • new

    Hootsuite Insights

    new Improvements to Hootsuite Insights powered by Brandwatch

    We’ve added a few new updates to our social listening solution:

    • Mention Tables: A new tile in Analytics reports shows a list of mentions compared by platform, reach, location, gender, sentiment, and emotion.
    • Report Templates: Get started quicker with two new analytics templates based on saved searches in Insights so you can dive deeper into what online conversations are saying.
    • Other changes:
      • Curly quotes now also work when a new search is being created
      • The Team selector is auto-populated with a default option when saving a quick search
      • “Clear filter” actions added next to each of the filters in the Filter Panel
      • Updated tooltips and other quick search features behavior
      • Mention drill-down added to sentiment pie chart

28 April 2020

  • fixed

    Hootsuite Dashboard

    fixed Facebook Timeline Album Missing

    Resolved an issue where the Facebook “Timeline” album was not appearing as an option to select when publishing a post that contained an image to Facebook.

27 April 2020

  • new

    Hootsuite App Directory

    new Reddit for Hootsuite app now available

    “The internet’s front page”—now in Hootsuite! Add Reddit content to your social campaigns, monitor conversations about your brand, and more. Check it out in the app directory.

22 April 2020

  • new

    Hootsuite Academy

    new Social Marketing Certification Course - Overview Video

    Learn more about Hootsuite Academy’s Social Marketing Certification Course in this short overview video. In under 6 hours, you’ll learn the core best practices for using social media to drive business results.

  • new

    Hootsuite Academy

    new Using Hootsuite in Times of Crisis - New Video

    Wondering how to manage your social media in a time of crisis? We’ve created a micro-webinar to walk you through it. Watch the video here.

21 April 2020

  • new

    Hootsuite Mobile App

    new Hootsuite iOS and Android 4.9.0 available

    The latest update to the Hootsuite mobile app makes it easier for you to stay connected to all your social networks. With a Disconnected Networks section at the top of the social network settings view, you can easily find and fix connection issues to make sure your scheduled messages get published. You’ll see information including who last connected your account, who to ask for reconnection if you don't have the permission to reconnect, and how many scheduled messages in the queue will fail if the network is not reconnected. For iOS users, see this help article for more information.

20 April 2020

  • new

    Hootsuite Dashboard

    new Team Performance Dashboard in Hootsuite Analytics

    Set and track goals for how efficiently your team is responding to customers on social. Metrics include:

    • First response time
    • Overall response time
    • Handling time
    • Pickup time
    • Resolution time.

    This dashboard is available for all enterprise customers in Team Performance under Quick Views. For more information, see our updated help article.

17 April 2020

  • fixed

    Hootsuite Dashboard

    fixed Facebook Page images and links

    Fixed an issue where in some cases when a user included multiple images and a link in their posts to Facebook Pages not all images would publish.

  • fixed

    Hootsuite Dashboard

    fixed Facebook Page geotargeting

    Fixed an issue where some users were seeing geotargeting not successfully apply to their posts published to Facebook Pages.

15 April 2020

  • new

    Hootsuite Academy

    new Managing Crisis with Social Media: 9 Best Practices

    We’ve added a new video to our Social Marketing Certification Course, teaching students best practices for using social media to navigate a crisis. Watch the video here.

8 April 2020

  • improved

    Hootsuite Dashboard

    improved Reconnect your social networks

    We’ve made it easier to identify which social networks need to be reconnected. Just click your profile on the top right corner of your dashboard, and then click Reconnect Social Networks. If you have any networks that need a reconnection, a message will prompt you on next steps.


7 April 2020

  • new

    Hootsuite Dashboard

    new Sign in to Hootsuite with Apple ID

    You can now sign in to your Hootsuite account with Apple ID on web, iOS, and Android. Note that registration for signing in with Apple is only available via iOS at this time.

7 April 2020

  • new

    Hootsuite Academy

    new A short tour of Hootsuite Academy

    Check out this 3 minute video tour of Hootsuite Academy to learn about the range of social media certification courses available and what you’ll learn in each.


4 April 2020

  • new

    Hootsuite Mobile App

    new More publishing options in Composer

    We’re adding more flexibility in how you prefer to publish your Instagram posts. Now, you can either publish directly or schedule it to receive a mobile notification when the post is ready.

3 April 2020

  • fixed

    Hootsuite Impact

    fixed Twitter engagement metrics restored for Impact users

    Dive deeper with Impact’s Twitter analytics. The following metrics are now available in Hootsuite Impact (under Browse Content) and Hootsuite Analytics (under Impact Content):

    • URL clicks
    • User profile clicks
    • User follows
    • Hashtag clicks
    • Detail expand
    • Permalink clicks
    • Media views
    • Media engagements
    • App install attempts
    • App opens
    • Email tweet

1 April 2020

  • fixed

    Hootsuite Dashboard

    fixed Linked preview errors for Twitter

    Resolved an issue some users were seeing where including a specific link in Composer showed an error message when attempting to schedule/publish to Twitter.

1 April 2020

  • new

    Hootsuite Amplify

    new Easily curate content in Amplify

    Amplify admins can now send posts directly from the content library to Amplify. This will make it easier to stay organized and keep your content funnel full for advocates and social sellers.

31 March 2020

  • improved

    Hootsuite Academy

    improved 2020 updates for our Social Selling Certification Course

    We’ve updated this course with new video content on using CRM data with social media, finding buying signals on social channels, and using Google My Business for social selling. Visit the Social Selling Training page for more details.

31 March 2020

  • improved

    Hootsuite Academy

    improved 2020 updates for our Social Selling Certification Course

    We’ve updated this course with new video content on using CRM data with social media, finding buying signals on social channels, and using Google My Business for social selling. Visit the Social Selling Training page for more details.

30 March 2020

  • fixed

    Hootsuite App Directory

    fixed XING app removed

    The XING app for Hootsuite was created by a third-party developer who no longer supports it. We have deprecated the app and removed it from the Hootsuite app directory and dashboard.

30 March 2020

  • improved

    Hootsuite App Directory

    improved Adobe app updates

    We’ve updated the Adobe Experience Manager (AEM) Assets and Adobe Stock apps to improve usability and performance.

    The Adobe Experience Manager (AEM) Assets app helps you quickly find and attach approved assets to share across your social channels. The updates include:

    • UI refresh: Improved home screen layout and image information option
    • Usability: Improvements to search by keyword, filename, and tags
    • Performance improvements: Resolved caching related issues

    If you have assets you’ve licensed on Adobe Stock, Adobe Stock app will fit right in with your workflow right in Hootsuite. The updates include:

    • UI refresh: Similar look and feel to the native Adobe Stock platform
    • Improved search: Added search fields for asset type, price, subcategory, orientation, and color
    • New sort option
    • New filters aligned with native platform

30 March 2020

  • fixed

    Hootsuite Amplify

    fixed Amplify Admin app filtering

    Resolved an issue where applying a filter in an Amplify Admin app stream did not show all posts associated with the specific filter.

27 March 2020

  • fixed

    Hootsuite Mobile App

    fixed Post time stamps

    Resolved an issue in the Hootsuite mobile app where Instagram timestamps all showed as posted “Just Now” regardless of when they were published.

27 March 2020

  • new

    Hootsuite Dashboard

    new Fast, frictionless video publishing

    Save time posting video content to your social media channels with frictionless video publishing in Hootsuite. To ensure your videos are posted successfully, Hootsuite automatically adjusts video dimensions and bit rate—right in Composer—to meet social network requirements.

25 March 2020

  • new

    Hootsuite Dashboard

    new Filter your Inbox messages

    Cut through the clutter and work more efficiently by filtering your Inbox messages by assignee, team, or team member.

23 March 2020

  • new

    Hootsuite Dashboard

    new Sort, filter and search Analytics reports

    Easily find and organize your reports, all in one place. Quickly access your top reports on the left sidebar in Analytics.

18 March 2020

  • new

    Hootsuite Dashboard

    new See percentage difference when comparing timeframes

    Easily gauge how well your social posts are performing with the addition of percentage comparisons in Hootsuite Analytics. When comparing to a previous period, click the percentage icon to switch between number and percentage views with number and gauge tiles.

17 March 2020

  • new

    Hootsuite Dashboard

    new Alt-text now supported in Linkedin posts

    Create more accessible Linkedin content with alt-text in the publisher. This feature provides context to images and makes it more accessible for visually impaired people using screen readers. It can also improve image searchability and appears in place of an image that failed to load.

16 March 2020

  • new

    Hootsuite Insights

    new Hone in on social listening with the new Hootsuite Insights powered by Brandwatch

    Watch as the Hootsuite Academy Team walks you through our most powerful social listening tool yet.


13 March 2020

  • improved

    Hootsuite Dashboard

    improved Simplified plan management for self-serve accounts

12 March 2020

  • new

    Hootsuite Academy

    new Product

10 March 2020

  • fixed

    Hootsuite Dashboard

    fixed f

    f

9 March 2020

  • fixed

    Hootsuite Dashboard

    fixed Fixed chronological order of posts to promote

    Fixed an issue some users were experiencing where available posts to promote were not displayed in chronological order.

5 March 2020

12 February 2020

  • new

    Hootsuite Academy

    new Monthly Product Update Video

    A quick tour of what’s new in the Hootsuite dashboard for the month of February 2020.


10 February 2020

  • new

    Hootsuite Ads

    new Auto Boosting for Facebook Hot-posts in Hootsuite

    You can now set up an auto-boost campaign for your most popular content (hot posts) on Facebook by utilising the powers of the “Hot post” flag.