Frequently Asked Questions
How can I add multiple social networks?
The Amplify app supports your Facebook, Twitter and LinkedIn profiles. You will be prompted to authenticate each social account the first time you try and publish to them. You can remove accounts in settings. Amplify only supports one social account per social network. If you have multiple social accounts already authenticated in Hootsuite, an Account Selection menu item will appear during onboarding and in Settings to let you select which accounts to publish to.
I haven’t received an Amplify invitation, who do I contact?
Please contact email@example.com and ask for your invitation to be re-sent to you.
I forgot my password. How do I reset it?
In the login screen, tap “Forgot Password”. Enter your email address and click “Send Email”. You will receive an email to reset your password, follow the steps outlined in the email.
How do I find more people to follow or invite to join Amplify?
Click on the magnifying glass on the top left corner within the app.You can search by name to invite/follow colleagues and peers.
How do I turn off/on my push notifications?
Go to your profile and click on “Settings” on the top right. Under “Notifications” you can enable/disable New Followers and/or Articles.
Who can I contact for technical support?
Please email questions to firstname.lastname@example.org
How do I change my account selection for sharing?
If you have multiple accounts for each network, you can ensure your default account has been selected under “Account Selection”. Tap on the network handle you would like to change, scroll up/down to select the desired handle. Complete the process by tapping “Done”, then “Update”.
When I share an article, I can’t edit the text descriptor. Why is this?
Amplify represents a simplified & streamlined social media management experience. If you would like to edit or schedule your posts, install the Hootsuite App on your phone and tap the Hootsuite icon when trying to publish, and you will have all the power of Hootsuite Mobile at your fingertips.
How do I know if my article has been shared?
When you are in the sharing pop-up, you can select to share out to Facebook, Twitter, or Linkedin. By tapping on one of these networks you will share out to it, indicated by the logo changing into a checkmark.
I have an interesting story I want to share on Amplify. Who do I send this to for submission?
Please email your content suggestions to Amplify@combined.com. Make sure to include “Amplify” in the subject line.