Hootsuite AI Powered Services - List of AI Service Providers
Last Modified: October 9, 2024
To help us provide the Enterprise Services or Self-Serve Services, as applicable (each, the “Services”), Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses AI Service Providers as defined in and in accordance with the Hootsuite AI Terms. The following table describes the AI Functionality currently available in the Services and whether such AI Functionality is provided by Hootsuite (“Hootsuite AI”) or an AI Service Provider. This table may be updated by Hootsuite from time to time in its sole discretion without notice to you.
Please note that if an AI Powered Service is in Beta, then the Beta terms will apply, rather than the Hootsuite AI Terms. Capitalized terms not defined herein have the meanings given to them in the AI Terms.
AI Powered Service | AI Service Provider or Hootsuite AI | Description |
AI Event Captions | Microsoft Corporation (Azure OpenAI Service) and OpenAI, L.L.C. | Recommend optimized event captions in Planner |
Generative AI Chatbot | Microsoft Corporation (Azure OpenAI Service) and OpenAI, L.L.C. | Generate responses to customer inquiries made through social media |
Hashtag Recommendations | OpenAI, L.L.C. | Recommend optimized hashtags on draft social posts in composer |
Hootsuite Listening - Alerts | Hootsuite AI | Uses data clustering and summarization |
Hootsuite Listening - Analytics | Hootsuite AI | Data annotations (sentiment, categories, etc.) which are used for filtering and segmentation in addition to summaries |
Hootsuite Listening - Trending Topics | Hootsuite AI | Identifies trending stories by clustering and generating titles and summaries for those clusters |
Insights and Recommendations (in SPS) | Microsoft Corporation (Azure OpenAI Service) and OpenAI, L.L.C. | Providing recommendations on how to optimize your content and social media strategy |
Owlywriter AI (in Composer, Inspiration, and Ads) | Microsoft Corporation (Azure OpenAI Service) and OpenAI, L.L.C. | Content generation to create and optimize customer social posts |
AI Powered Service in Beta | ||
Insights and Recommendations (in AI Content Tips) | Microsoft Corporation (Azure OpenAI Service) and OpenAI, L.L.C. | Providing recommendations on how to optimize your content and social media strategy |