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Enterprise Webinar (On demand)

Serving Customers through Social Media

Learn to provide social customer service proactive, personalized, and productive

The popularity of Twitter and Facebook makes the voice of the customer an extremely powerful force. Bad customer experiences can quickly snowball into online customer uprisings, leading to damaging PR disasters.

However, leading organizations use social media to their advantage. By providing premium customer service that is proactive, personalized and delivered with maximum productivity, they win customer loyalty and deliver memorable customer experience online.

Watch this on-demand webinar, featuring speakers Jonas Stanford, Hootsuite and Pam Dodrill, from our partner Zendesk, to learn how to:

  • Use social media to deliver consistent cross-channel customer support experiences.
  • Provide proactive—not reactive—customer care to prevent PR disasters.
  • Drive a more efficient support team to increase overall customer satisfaction.