Customer Support chatbot testing

Messenger bot exposed via Facebook Chat Plugin

 

Background

The chatbot connected to the chat widget on this page is different to what Support was originally working on. This chatbot is:

  • Available via Hootsuite's Contact Us page
  • Visible only to Free users
  • Not able to handover to agents (in Hootsuite Inbox, Snapengage)
  • Not built to answer typed questions  

 

SETUP INSTRUCTIONS

Interacting with this test bot requires no setup, please just follow the scenario below :)

 

SCENARIO

Please run through the scenario below. Type 'restart' to restart, and ignore the message about Chatfuel :)

Scenario:

You're a Free customer who has launched the chat widget to find an answer to a question you have about Hootsuite, or solution for an issue you're having with Hootsuite