Hootsuite Subprocessors

Updated on September 28, 2020

Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third party subprocessors (“Subprocessors”) to help us provide the Services.

Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however they are only permitted to use this information to support the Services.

As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.

Subprocessors

Hootsuite currently uses third-party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third-party Subprocessor, Hootsuite evaluates their privacy, security and confidentiality practices. Hootsuite also requires its Subprocessors to be bound by written agreements that require them to provide, to the extent the Subprocessor is providing the same data processing services that are being provided by Hootsuite, at least the same level of data protection in all material respects as Hootsuite makes available under its data processing addendum.

Entity Name

Subprocessing Activities

Location of Servers

Means of lawful transfer of data from the EU (where required)

Amazon Web Services, Inc.

Cloud Service Provider - Infrastructure and Storage

United States

Standard Contractual Clauses

Sendgrid, Inc.

Cloud Service Provider - In-App Email Delivery

United States

Standard Contractual Clauses

Sumo Logic, Inc.

Cloud Service Provider - Log Management and Security Analytics

United States

Standard Contractual Clauses

MongoDB, Inc.

Cloud Service Provider - Database Service

United States

Standard Contractual Clauses

Zendesk, Inc.

Cloud Service Provider - Customer Support Services

United States

Standard Contractual Clauses

Updates

In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.