Save time and simplify patient engagement
Managing DMs (and putting out fires) on social can be overwhelming-until now. Easily keep patients satisfied with our extensive social media customer service solution.
Join these innovative healthcare providers
Change the way you deliver patient
experience on social media
Get a bird's-eye view of all interactions
See and search all your direct messages and public comments, use tags and topics to filter conversations, and more—right from one place.
Collaborate with multiple teams seamlessly
Make teamwork easy across your whole company with comprehensive assignment features, skills-based routing, and agent availability settings.
Automatizzi i flussi di lavoro per migliorare l'efficienza
Connect your CRM and chatbot, send automated responses based on keywords, or use saved replies for common questions so you can respond fast, 24/7.
Improve performance as you go
Get team performance insights through analytics and CSAT surveys, and send SLA notifications to ensure you deliver top-tier patient service consistently.
Protect your organization on social media
Monitor, triage, and take quick action on urgent messages to always be in control of your narrative and reputation on social.
Manage your social media with ease
Respond to inquires, escalate requests to the right people, and meet your patients on the networks they already use every day.
The new feature in Inbox, which shows what conversation the agent is replying to, has allowed us to organize the moderation between team members better and avoid answering twice, making the process much more efficient. Provalo gratuitamente. Senza obblighi.
Scopri di persona come Hootsuite semplifica la pianificazione, la pubblicazione e il successo sui social media.
L'iscrizione richiede solo un minuto.
Standard
per monthFeatures included:
– Up to 5 social accounts
– Unlimited post scheduling
– Best time to post recommendations
– AI caption, hashtag, and ideas generator
– Canva templates and content library
– One inbox for all social accounts
– DM automations
– Search the past 7 days for brand and competitor mentions
– Analyze brand and competitor sentiment
– Benchmark against 5 competitors
– Assign DMs to teammates**
… and much more!
Più apprezzato
Advanced
per monthEverything in Standard, PLUS:
– Unlimited social accounts
– Customizable analytics reports and templates
– Saved message replies and auto-responses
– Team approval workflows**
– Bulk schedule up to 350 posts at once
– Auto-route and tag messages
– Benchmark against 20 competitors
– Export, email, and schedule reports
– Inbox reporting and analytics
– Search the past 30 days for brand and competitor mentions
– Outbound post tagging and reporting
– Custom user access permissions**
… and much more!
Enterprise
CustomEverything in Advanced, PLUS:
– A fully customized plan to maximize your investment
– Add as many users as you need
– Exclusive access to our most powerful tools
– Platform training and certification included
– Enterprise customer support
– Single sign-on (SSO)
Maximize performance with:
+ Employee Advocacy (Amplify)
+ Listening powered by Talkwalker
+ Advanced Analytics
+ Advanced Inbox
+ Generative AI Chatbot
+ Review Management
+ Premier Services
+ Social Selling
+ Salesforce integration
+ Compliance integration (Proofpoint)
*Prezzi visualizzati in dollari USA, con fatturazione annuale, escluse eventuali tasse aggiuntive. Puoi disdire l'abbonamento quando vuoi.