Find and resolve social support messages quickly and efficiently

Find all customer inquiries by monitoring your social channels, across global and regional networks.

Reply seamlessly with pre-approved responses or integrating with your CRM and help desk solutions.

Track efficiency through the time and number of touches it takes to resolve inquiries—by individual, team, or region.

Improve customer satisfaction through efficient collaboration

Resolve issues faster by triaging and routing posts to the right person or teams.

Avoid duplicate responses by assigning messages to specific people or teams.

Improve customer satisfaction with social customer service training for your reps.

We saw very quickly that people really appreciated that a brand talked back, that we listened to our customers, we listened to their problems and we tried to help them.

Hootsuite works with your favourite Social Customer Service tools