Only 41% of people trust governments to do what is right

To regain the trust of citizens and serve them effectively, governments must meet citizens where they’re most engaged: on social media. 

Download our latest report to discover the five top areas of opportunity for your government agency to drive success on social.

Download the Report

One secure platform to improve citizen engagement and service delivery, build your agency’s brand, and respond
efficiently in a crisis.

  • Graphic for Empower staff

    Empower staff

    Allow your team to engage directly with citizens— without compromising control over messaging and access.

  • Graphic for Stay compliant

    Stay compliant

    Integrations with social media archiving solutions keep you compliant with FOIA and other public records laws.

  • Graphic for Measure public sentiment

    Measure public sentiment

    Uncover the impact of your programs and policies with real-time social media listening and analytics.


Unlocking the value of social: Streamlining
and coordinating communications
in a crisis

The Regional Municipality of Wood Buffalo (RMWB) used Hootsuite to effectively manage crisis communication on social media during and after recent wildfires.


team members collaborated across the province of Alberta


increase in Twitter followers over the course of the fires


residents in the affected areas evacuated successfully


  • Image for Government 'Guide: From Tweets to Impact' Polaroid Card

    Guide: From Tweets to Impact
    Master these 8 steps to build an innovative government social media strategy, from defining workflows to enabling inter-team collaboration.

    Read the Guide >

  • Image for Government 'Report: The Social Government ' Polaroid Card

    Report: The Social Government
    Learn how public sector organizations around the world have succeeded in reducing costs while serving citizens better.

    Read the Report >

  • Image for Government 'Webinar: Citizen Engagement in the Social City' Polaroid Card

    Webinar: Citizen Engagement in the Social City
    Discover how to use social to improve the citizen experience in your communities while increasing positive sentiment and engagement.

    Watch the Webinar >