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Webinaire Enterprise (REPLAY)

Serving Customers Through Social Media

The viral nature of social media can amplify your customer’s voice—letting bad experiences quickly snowball into virtual uprisings, and hurting your brand reputation.

But smart organisations are learning to use the social’s power to amplify to their advantage.

See how providing proactive customer service through social lets you create memorable experiences that go viral—winning customer loyalty.

Watch this webinar—presented in partnership with Zendesk—to learn how to :

  • Use social media to deliver consistent cross-channel customer support experiences
  • Provide proactive—not reactive—customer care to prevent PR disasters
  • Run a more efficient support team to increase overall customer satisfaction

Watch now, and discover how you can deliver effective and memorable customer service through social media.