Eventbrite Guide

How to use Eventbrite

Eventbrite Organizer Name and Description Text

Organizer name:  Hootup Program

Organizer description: Hootups are free events organized by Hootsuite Brand Ambassadors, Solution Partners, employees and keen users around the world.  They’re an opportunity for Hootsuite enthusiasts to bridge online and offline worlds while networking with professional peers, sharing tips and best practices on all things social.

Creating an Event 

Creating your Event

Creating a New Event

  1. Login
  2. Click “Create Event” located on the top right corner
  3. Add title, date and location
  4. Upload logo
  5. Enter event description
  6. Create tickets and add quantity
  7. Click the ticket setting icon located on the left of the “Create Ticket” area
  8. Change registration dates to suit your event
  9. Change tickets allowed per order to suit your event
  10. Scroll down to “Additional Settings”
  11. Ensure event is public
  12. Put “Event Type” as “Meeting or Networking Event”
  13. Put “Event Topic” as “Business & Professional”
  14. Click “Make Event Live” located on the bottom right hand corner

Adding and Editing Mandatory Registration Questions

  1. Click the account name located on the top right corner
  2. Drop down to “My Events”
  3. Click “Manage” located below the event title
  4. On the left side of the dashboard click “Order Form” located under “Order Options”
  5. Click “Each Attendee” located under “Collection type”
  6. Look under “information to collect” and find your mandatory information
  7. Slide the required bar to green
  8. Click “Save” located at the bottom right side of the page

Adding Survey Questions

  1. Click the account name located on the top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. On the left side of the dashboard click “Order Form” located under “Order Options”
  5. Click “Each Attendee” located under “Collection type”
  6. Scroll down and click “Create a Question”
  7. Click add “Another Question”
  8. Enter question, question type and options available
  9. Click “Save” located at the bottom right side of the page

Adding a Waitlist to an Event

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. Click “Waitlist” located under "Order Options" on the left side of the dashboard.
  5. Click “Enable”
  6. Enter quantity of waitlist guests
  7. Click “Save” located at the bottom right side of the page

Please note a standard message will populate to a waitlisted guest. If you you would like to personalize this message you can on under “auto-response message” on this page.

Changing the Language Settings of an Event

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. Click “Event Type & Language” located on the left dashboard under the “Order Options” section
  5. Selected “Ticketed Event”
  6. Click “Event Page Language” and select the language of your choice
  7. Click “Save” located at the bottom right side of the page

Additional Tips

Exporting the Guestlist

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. On the bottom left side of the dashboard click “Orders” located under “Manage Attendees”
  5. Click file type and select exporting request (Export to CSV, text or excel)

Changing the Time Limit for Registration

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Edit” below the event title
  4. Scroll down to the “Create Ticket” section and click on the settings wheel under “Action”
  5. Change time in ticket sales start and ticket sales end times
  6. Click “Save” located at the bottom right side of the page

Changing the Quantity of Tickets Available

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Edit” below the event title
  4. Scroll down to “Create Tickets”
  5. Enter the desired amount under “Quantity”
  6. Click “Save” located at the bottom right side of the page

Cancelling a Ticket Order

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. On the left side of the dashboard click on “Orders” under “Manage Attendees”
  5. Use the “Search for Orders” to enter the name or email of the cancel ticket hold. Alternative scroll down and find
  6. Use action pull down on the right hand side of the attendees name and pull down to “Cancel this Attendee”
  7. Click “Save” located at the bottom right side of the page

Please note when an order is cancelled, the attendee will not receive an e-mail. If you would like the cancelled attendee to receive an e-mail, please select “Delete Attendee.”

Manually Adding a Ticket Order

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. Click “Add Attendees” under “Manage Attendees” on the left side of the dashboard
  5. Place the amount of additional attendees in the quantity section
  6. Click "continue"
  7. Enter full name and e-mail
  8. Click "Complete Registration"

Please note an automatic email confirming the registration will be sent.

Releasing Tickets From the Waitlist

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. Click “Manage Waitlist” located under “Order Options” on the left side of the dashboard
  5. Select box(es) on the right hand side of the attendee's name you would like to release a tickets to
  6. Click "Release Ticket" at the bottom of the page

Please note once the ticket is released the guest will receive an e-mail notification to complete their registration. Waitlisted guests will need to respond within 24 hours via the e-mail to confirm their spot.

Emailing Attendees via Eventbrite

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. Click “Emails to Attendees” located under “Manage Attendees” on the left side of the dashboard
  5. Enter message
  6. Set the time you want the e-mail to be sent under “ Send Email”
  7. Click “Send Now” located at the bottom of the page

Creating an Attendee Report

  1. Click the account name on top right corner
  2. Drop down to “My Events”
  3. Click “Manage” below the event title
  4. Click “Event Reports” located under “Analyze” on the left side of the dashboard
  5. Click the "CSW" green button to automatically download the file to your device