Social media lets people voice their opinion on companies, brands, people, and anything else that pops into their heads every minute of every hour of every day. This, of course, makes it a powerful research tool for companies keen to know what people think of them—both good and bad.

However, the downside of the ease of use and popularity of social media platforms like Twitter and Facebook is they can make it hard to cut through all the noise and keep track of what matters most to you.

Though attending this workshop you will have the opportunity to work with your peers to understand how social listening can be used to improve your business results through:

  • Real-time Marketing and the Dynamic Customer Experience
  • Benchmarking CX
  • Using Social Data to Improve ROI
  • Customer Service
  • Market research

To learn more about how you can Effectively use social listening to improve business results, just fill in the form on the right side of this page, and register your interest in attending the Think Tank session.

Register now as spaces are limited.