Social media transforms how people discover, consume, and share experiences. As the customer journey evolves, the power is shifting from brands to consumers. Soon, the biggest competitive advantage will be customer experience.
For today’s travel and hospitality brands, this shift to social creates new opportunities to innovate for improved business outcomes. We’ll walk you through these opportunities and offer ways to make the most out of them.
What You'll Learn
- Strategies and best practices for travel and hospitality brands to drive business results on social
- Key findings and insights on how social is driving and transforming the customer journey
- Regional case studies on brands and industry experts who are leading the pack on social