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    Research & Trends

    The State of Social Media in Retail 2019

    Using data from our annual survey of customers, analyst interviews and exhaustive research, we’ve highlighted five key social ...
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    Strategy & Tactics

    Minimize Social Media Security Risk

    A 3-Step Action Plan for Government
  • Image for How Hong Kong Airlines Increased Brand Sentiment by 212%
    Case Studies

    How Hong Kong Airlines Increased Brand Sentiment by 212%

    The airline uses a “social-first” customer care strategy to defuse potential crises and win customer loyalty
  • Image for The global state of digital in 2019
    Research & Trends

    The global state of digital in 2019

    Guide your digital strategy with essential insights and data from our Digital in 2019 Report. Plus, get access to individual ...
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    Research & Trends

    Discover the state of digital in Mexico

    Set your 2019 social strategy off right by downloading our digital report for Mexico—plus unlock our global report to find out ...
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    Research & Trends

    Discover the state of digital in France

    Set your 2019 social strategy off right by downloading our digital report for France—plus unlock our global report to find out ...
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    Research & Trends

    Discover the state of digital in Italy

    Set your 2019 social strategy off right by downloading our digital report for Italy—plus unlock our global report to find out the ...
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    Research & Trends

    Discover the state of digital in Germany

    Set your 2019 social strategy off right by downloading our digital report for Germany—plus unlock our global report to find out ...
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    Research & Trends

    Discover the state of digital in Spain

    Set your 2019 social strategy off right by downloading our digital report for Spain—plus unlock our global report to find out the ...
  • Image for How One Social Media Campaign Increased TransLink’s Brand Sentiment
    Case Studies

    How One Social Media Campaign Increased TransLink’s Brand Sentiment

    The transit authority uses social listening to gain customer insights, engage with transit users, and even improve rider behavior
  • Image for Social Trends Toolkit
    Toolkits

    Social Trends Toolkit

    Understand the upcoming social media trends, and learn how to make them a part of your social media strategy.
  • Image for Social Media Trends Report 2019
    Research & Trends

    Social Media Trends Report 2019

    Using data from 3255 respondents, interviews with industry analysts, and exhaustive market research, this report will help you ...