Ambassador Program Update
Thank you for wanting to remain a part of the #HootAmb family!
As we mentioned in the email, we’re updating the program to bring you an even better, more awesome Ambassador experience. To ensure that you remain in the program, please review the updated Terms and Conditions below, and scroll to the bottom of the page to fill out two short forms.
Recently joined the program? We still want to make sure we have your most up to date information so please complete the same two steps so that you can remain a part of #HootAmb family!
Hootsuite Ambassador Program Terms & Conditions
These terms and conditions (the “Terms”) govern your participation in Hootsuite Media Inc.’s (“Hootsuite”) Ambassador Program (the “Program”). By enrolling in the Program, you are accepting and agreeing to be bound by these Terms to the exclusion of all other prior communication, agreements and understandings between you and Hootsuite. If you do not unconditionally accept these Terms in their entirety, you shall not (and shall have no right to) participate in the Program.
Hootsuite may update and change any or all of these Terms from time to time in its sole discretion. If Hootsuite does so, it will inform you of such modified Terms by email to the email address you provided upon enrolment or as updated by you. It is your sole responsibility to ensure Hootsuite has your current email address. Your continued participation in the Program after any such changes have been made shall constitute your consent to such changes.
1. Role description
Your role as a Hootsuite Ambassador is to act as a brand advocate to help build and grow Hootsuite’s global community by connecting with potential users and empowering existing users.
1.1. Onboarding and Role Assumption
You will be onboarded by the Hootsuite Community lead in your region who will prepare you to assume your role as an Ambassador.
Your role as a Hootsuite Ambassador is a voluntary position and shall in no way constitute employment by Hootsuite. You may, however, disclose your involvement as a Hootsuite Ambassador publically both online and offline. We suggest adding the title “Hootsuite Ambassador” to both your Twitter bio and LinkedIn profile so that people can connect with you.
2. Hootsuite Code of Conduct
As a Hootsuite Ambassador, you agree to support Hootsuite’s online and offline communities globally in order to drive engagement in existing and emerging markets. A Hootsuite Ambassador will also support the growth of Hootsuite advocacy by building life-long fans.
2.1. Adoption of Values
By accepting the role of Ambassador, you indicate agreement with Hootsuite Core Values and what the Ambassador must and must not partake in, as specified below.
Our Core Values
Every Hootsuite owl around the globe, from Ambassadors to employees, exemplify our corporate values. This is what defines Hootsuite as a company, a community and what drives our success. As an Ambassador, you must exude our four core values:
- Passion in all we do
- Lead with humility
- Respect the individual
- Build a better way
The Ambassador Must:
- Actively use the Hootsuite dashboard on a minimum bi-weekly basis
- Share correct and truthful knowledge about Hootsuite products and services without false representation
- Maintain honesty and abide by guidelines in all actions online, offline and within the Ambassador Hub
- Advocate on Hootsuite's behalf
- Display positive sentiment on public and private forums about Hootsuite tools, services, employees or culture
- Provide honest information to Hootsuite representatives about their Ambassadorship, Ambassador Hub activity and all aspects of the Hootsuite Ambassador program
The Ambassador Must Not:
- Comment negatively on public and private forums about Hootsuite tools, services, employees or culture both online and offline.
- Provide false information regarding their ambassadorship, Ambassador Hub rewards or challenges to any representative of Hootsuite
Your name, role and Twitter information may and can be publicised online. This allows for collaboration across regions and for Ambassadors, Hootsuite fans, and Hootsuite employees to connect with you in your capacity as a Hootsuite Ambassador.
4. Conflict of Interest
If you are employed or work directly with a competitor of Hootsuite, you must immediately resign from the Program. If you are a Hootsuite partner/reseller as well as a reseller of competing services, you must include this information in your application and onboarding process for further approval.
6. Email Communication
All communication from Hootsuite to you regarding your position as an Ambassador will be via email. The email address used to contact you will be the address you provided to Hootsuite in your Program application. In the event that your email address changes, you must advise your regional Community Manager so that it can be updated. Following any updates, Hootsuite will use the updated email address for all its communications to you. It is your sole responsibility to ensure that you provide this updated email address to your regional Community Manager upon any changes.
Further, by enrolling in the Program, you consent to receive any and all email messages Hootsuite sends to you in your capacity as an Ambassador. All email messages will be taken to be received by you within 2 business days of Hootsuite having sent the email message to the most recently provided email address by you.
As a Hootsuite Ambassador you agree not to disparage Hootsuite Media Inc in any statement, written or oral, to any person or organization, whether in an online or offline setting. For purposes of this provision, “disparage” shall mean making any negative statement, including without limitation any statement that impugns the character, honesty, integrity, morality or business acumen or abilities of Hootsuite Media Inc. or any of its subsidiaries and affiliates, successors and assigns, officers, directors, employees, servants and agents. You acknowledge and agree that due to the importance Hootsuite Media Inc. places on its brand’s reputation, the promotion of which is the very purpose of the Program, this non-disparagement provision is a material term of this Agreement.
Hootsuite Media Inc reserves the right to take any legal action available to it in order to defend its brand’s reputation and recover any damages which it has sustained as a result of any defamatory or disparaging statements made by you either during or after your participation in the Program.
9. Termination of Ambassador Role
9.1. Termination by Hootsuite
At any point, for any reason and without advanced notice, Hootsuite may choose to terminate your role as an Ambassador with immediate effect by providing you with notice via email. Without limiting the foregoing, any breach of these Terms by you will result in immediate termination of your standing as a Hootsuite Ambassador.
9.2. Termination by Ambassador
If at any point after your 3 month commitment you would like to terminate your role as Ambassador, we ask that you notify your regional Community Manager as soon as possible via firstname.lastname@example.org. Your termination will be effective once you have received confirmation from a representative of Hootsuite.
9.3. Effects of termination
Upon termination of these Terms and your role as Ambassador by Hootsuite or you, the title of Ambassador shall be immediately revoked and you must immediately stop using the title of Ambassador or present yourself as being affiliated with Hootsuite and its properties in any way other than as a user of Hootsuite services. In addition, you must remove and cease to use all trade names, trademarks, service marks, logos, domain names, and other distinctive brand features of Hootsuite on your online or offline profiles and materials as soon as reasonably practicable. Finally, you will not make or post any negative or otherwise disparaging comments or communications in any form about Hootsuite, its directors, officers, employees, representatives or affiliates.
Breach of any or all Ambassador responsibilities given to you will result in immediate expulsion from the Program. You are responsible for communicating with your regional Community Manager if you have questions around your responsibilities.
Ready to confirm your role as a Hootsuite Ambassador and help us kick off some great new initiatives?
Please complete the following two steps:
- Step 1: Click "Sign the Terms and Conditions Now" button below. This pop up form will capture your information as well as consent to the updated Terms & Conditions above. To remain a part of the program, you must accept the updated Terms. If you have any questions or concerns, please email email@example.com.
- Step 2: Open the “Ambassador Information Update” form. This is a longer form that will help us get to know you a little better and invite you to awesome, targeted Hootsuite activities.
No longer want to be an Ambassador?
We’re sad to see you go, but understand that things can come up! Please fill out the Ambassador Resignation Form so that we can record your resignation from the program.
Want to connect with your local Community Manager or need support through the process? Please email your Hootsuite contact through firstname.lastname@example.org.