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We champion the power of human connection. We’re united by our shared values of grit, humility, building a better way, and passion for customer success.

Each day millions of people use Hootsuite to connect, share, and build authentic relationships. Knowing we play a role in facilitating those connections drives us. From Vancouver to London to Singapore—and across our 15 global office locations—our team of 1,000+ work purposefully to solve problems, build innovative solutions, and deliver results.

A role at Hootsuite will accelerate your career. Whether you take on a stretch assignment, take on new challenges, or follow a guru path to subject matter mastery—you will learn, grow, and make an impact.


  • Set strategic direction of client’s use of Hootsuite and partner products to address defined business challenges through a prescriptive approach to Customer Success and Hootsuite best practices
  • Produce and maintain a detailed project plan and collaborate with all stakeholders and distribute status reports documenting project milestones, progress, risks, decisions and overall project health on an ongoing basis.
  • Prepare and deliver formal quarterly business reviews with a focus on project specific milestones and customer health
  • Track, forecast and close renewal, up-sell and cross-sell opportunities within assigned client accounts and achieve a 120% net renewal rate
  • Partner with sales teams to identify executive sponsors and stakeholders for each client account
  • Develop and maintain a trusted advisor relationship with each client account to drive measurable business value from Hootsuite’s products, services and partners
  • Create and implement account penetration and adoption plans and strategies to grow Hootsuite’s footprint within assigned accounts
  • Attend key events, tradeshows, conferences and provide thought leadership at VIP roundtables
  • Manage and track KPIs (key performance indicators) in Salesforce related to renewal and expansion commitments to ensure predictable and exceptional results
  • Conduct contract negotiations and develop business case proposals as required
  • Frequent travel, up to 30% within assigned territory, will be required


Required Skills & Experience:

  • 5+ years of enterprise software sales and experience managing, consulting and negotiating with Fortune 500 corporations
  • Proven success selling complex solutions preferably with experience in social, security and compliance across key verticals including financial services, government, higher education, healthcare and media and technology
  • Record of success in key accounts with responsibilities for forecasting, quota attainment, executive presentations and quarterly and annual opportunity tracking
  • Experience managing a multi-million dollar pipeline and demonstrated ability to work with sales teams and partners to expand business
  • Excellent written, communication and presentation skills
  • Ability to take initiative, own processes, and work independently as required
  • Highly organized with the ability to multi-task and to both finish short-term projects and to manage ongoing long-term strategies
  • Works well with others in a team sales environment