64 percent of the UK population are active on social media, and they expect immediate access to information and real-time responses. With this in mind, the UK government is steadfast in its commitment to building a world-class digital infrastructure to keep up with citizen expectations.
Supported by insights and examples from government agencies and research, this white paper will demonstrate why governments need to adopt a citizen engagement and service delivery strategy that puts social media and digital first.Download this whitepaper to discover:
- The four pillars of a social government
- How to streamline and coordinate social media across departments and agencies
- How a centralised social media strategy can help control costs, increase transparency, earn greater citizen trust, and create positive public sentiment