Providing customer service on social media doesn’t have to be a daunting task—you don’t need a large-scale support team or dedicated resources. But you do need to provide it. Not only do people prefer to contact companies on social media, they also expect businesses to be responsive—in fact, the Arberdeen Group has reported that 55% of consumers now expect companies to provide customer service via social media.
Whether your team is big or small, providing quality customer service can help you build strong relationships and earn customer loyalty. To help you get started, we’ve created a guide to help you better connect with your customers and make customer service a priority.
This guide covers:
- How to position your business as one that cares about and pays attention to your customers.
- The importance of setting realistic goals and how you can evaluate your support efforts.
- How to take initiative and find customers in need.
- Customer service tips and tricks you can apply right away in your Hootsuite dashboard.
Ready to get started with customer service on social? Download the guide now and take your first step to building customer loyalty.