Customer Experience: Driving success through social
Customer experience is more than just customer service—it’s the sum of all a customer’s impressions from the moment they discover your product or service. More than ever, your success depends on innovating any touchpoint customers have with your brand. And there’s no better place to make positive impressions and to personalise messages than on social media.
Join us for the latest Hootsuite Social Breakfast to network with your peers while industry experts serve up great advice on how to use social to delight customers and drive real business results.
We are excited to welcome senior digital leaders and industry experts from the Bank of England, Kellogg’s, Primark, Transport for Greater Manchester, and Twitter who will be joining Hootsuite and Brandwatch in an open discussion about creating unique customer experiences through social media.
What: Hootsuite Social Breakfast
Where: Ham Yard Hotel, 1 Ham Yard, London W1D 7DT (View Map)
When: Thursday, July, 21st, 2016
08:30: Networking & Breakfast
09:15: Welcome (Hootsuite)
09:25: Creating Immersive Experiences in the Right Platforms (Kellogg’s)
09:50: Making Emotion Part of the Customer Experience with GIFS (Primark)
10:15: Panel: Bank of England, Brandwatch, Transport for Greater Manchester and Twitter
10:50: Wrap up (Hootsuite)