How MEC Grew Their Customer Base with #GoodTimesOutside
Canadian outdoor retailer MEC used Hootsuite to deliver a social campaign that inspires and enables people in urban environments to lead active outdoor lifestyles.
Watch this video to learn more.
Using Hootsuite, the MEC team successfully ran a nationwide campaign that grew their customer base in Ontario and Quebec. The #GoodTimesOutside campaign proved so popular that MEC has made it a permanent feature of their brand.
How they did it
Used social media to drive microsite traffic
MEC built a #GoodTimesOutside microsite that features local content around different Canadian cities. The site showcases low-barrier outdoor activities—like camping in Manning Park or running in High Park—that are easy for anyone to try. Users can filter activities according to their “vibe,” browse local events, and get gear tips.
MEC used Hootsuite to drive organic and paid traffic to their site from all their social channels.
Engaged with audiences during events and festivals
MEC paired their microsite with an event strategy that ran throughout the year, which included sponsored festivals and concerts to increase awareness in Ontario and Quebec.
MEC used Hootsuite not only to promote events and increase sign-ups, but also to monitor activity and respond in real time to participants on event days.
Targeted regional audiences with hyperlocal social content
MEC’s microsite shows people activities or events that are only a few hours away from an urban center, so geotargeting social posts using Hootsuite was essential for reaching the right audience in the right location.
Hootsuite Impact allowed MEC to identify and target local audiences across Canada to promote over 180 activities. It also offered insights on how to optimize ads and improve return on investment.
Shared inspirational user-generated content
MEC’s campaign encouraged audiences to share their own photos and other content with the #GoodTimesOutside hashtag. This allowed MEC to expand their reach and inspire other people to try activities.
During events, people shared a huge amount of content on social media using the #GoodTimesOutside hashtag. By using Hootsuite to monitor social media activity, MEC was able to engage quickly and efficiently with thousands of posts across various social channels.
By using Hootsuite to amplify their campaign and deliver hyper-targeted content to specific regions, MEC was able to engage new markets in Ontario and Quebec, with 75 percent of microsite traffic coming directly from those provinces. They were also able to create a more immersive brand experience on the #GoodTimesOutside microsite, experiencing a 20 percent decrease in bounce rate from content on MEC.ca.
The positive reception and popularity of the campaign on social media showed them that the #GoodTimesOutside campaign should become a permanent part of their brand. MEC will continue to evolve their microsite by building out new activities, incorporating user feedback, and sharing user-generated content during upcoming events.
social posts with #GoodTimesOutside
campaign traffic from Ontario and Quebec
decrease in bounce rate
Hootsuite was key in terms of helping us manage the social scalability of the #GoodTimesOutside campaign. We were trying to be hyper-regional and deliver local content to different areas of the country. To manage that on social you either need an army of people or you need a tool like Hootsuite.