Hootsuite is more than a social media company. We’re more than a tech company. We’re a collective of creators and makers, builders and hackers, teachers and students.
We believe deeply that social media is revolutionizing how we communicate – and we’re driven by our purpose to champion the power of human connection.
We believe that culture is the compass to success and so our culture manifesto is woven into the fabric of all we do. We seek exceptional talent that believes joining a passionate, egoless team that is building something bigger than themselves, and having fun doing it, matters.
We know you have a lot of choices on where to take your career next. Whether you’re based in Vancouver, Toronto, London, Bucharest, Singapore or any of our 12 nests around the globe, you will have 1,000+ #HootsuiteLife peeps who will have your back to support your growth everyday.
Here’s where it might start…
Who You Are...
You are a dynamic and passionate experienced guru who will work in our newly formed group: Value Realization & Analytics. You are passionate about ensuring Hootsuite’s clients are provided an outstanding customer experience. You have 5+ years of experience building strong business justification for technology investments with clients and have strong business acumen and a keen understanding of the Value Engineering discipline. You are an expert at develop consulting frameworks and methodologies, program management and advanced analytics.
You have an MBA or relevant work experience in value justification (i.e. business case development, designing corporate KPI’s), and previous experience managing B2B customer relationships and/or working in a SaaS environment. You will play a leading role in the design, development, and launch of medium to large projects #strategy&tactics.
In this role, you will be focused on:
1) Establishing the Hootsuite Value Realization & Analytics strategy and go to market plan, reporting to the Director, Value Realization & Analytics. This includes establishing the Value Realization methodology, templates, customer offerings and internal enablement of the sales, customer success, and solution consulting team.
2) Providing support for strategic sales pursuits, embedding value realization into the sales process to help customers to justify investments in Hootsuite products and services.
3) Leading and delivering Value Realization Engagements with our largest enterprise customers while partnering with the Solution Consulting and Customer Success team to integrate value realization into all aspects of the customer journey.
4) Building a customer analytics strategy focused on Industry specific benchmarks for social ROI and/or an infrastructure and method to support customer specific analytics as per their requirements.
You’re Great At...
- Finding the source of roadblocks, aligning views, building a better way, and leading to that outcome
- Working on strategic business problems with peers in the organization
Excelling at cross-group collaboration and communication - writing, presenting, convincing, and gaining cross functional buy in to programs while harmonizing different views
Quickly performing company financial, strategic and industry analysis to help form custom engagement strategies
Managing multiple ongoing and inter-dependent projects
- Management Consulting Experience
- Professional experience using a Social Media Management System (SMMS) or Social Relationship Platform (SRP) to manage an organization’s social media
- Relevant work experience in account management, customer success management, operations, consulting, professional services
- Previous experience with CRM applications, project management tools, authoring tools