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We champion the power of human connection. We’re united by our shared values of grit, humility, building a better way, and passion for customer success.

Each day millions of people use Hootsuite to connect, share, and build authentic relationships. Knowing we play a role in facilitating those connections drives us. From Vancouver to London to Singapore—and across our 15 global office locations—our team of 1,000+ work purposefully to solve problems, build innovative solutions, and deliver results.

A role at Hootsuite will accelerate your career. Whether you take on a stretch assignment, take on new challenges, or follow a guru path to subject matter mastery—you will learn, grow, and make an impact.


Hootsuite’s Customer Success department is a smart, passionate and experienced team focused on helping the world’s largest corporations and government agencies be successful in social media. You will establish productive and trusted relationships with some of the world’s most prestigious organizations. You will support clients’ social media strategies, advocate the full use of Hootsuite’s Enterprise-level product, and contribute to the overall positive image of the company.

This position requires an enthusiastic business ethic, a service-oriented ethos, a keen understanding of social business, and the talent to forge strong connections with sophisticated clients.

Responsibilities: 

  • Develops lasting relationships and guides customers on their social journey as a trusted advisor
  • Actively manages the customer relationship and the lifetime value of each assigned client by helping customers realize the economic value of their purchases in order to preserve and grow revenue
  • Oversees the initial launch and owns the ongoing adoption and renewal of Hootsuite Enterprise and other products across multiple organizations in conjunction with multiple stakeholders
  • Develops a deep understanding of each assigned client’s industry trends, best practices and business goals with a focus on how social media drives business value and ROI
  • Creates and delivers quarterly business reviews at all levels of the organization both internally and externally
  • Identifies risk, upsell opportunities and works with internal and external stakeholders to present solutions
  • Attends, presents and provides leadership at key sponsored and non-sponsored industry events including tradeshows, conferences and VIP roundtables
  • Periodic travel to client sites and industry events may be required

Requirements:

  • Minimum of 2+ years of SAAS account management or customer success experience -  or equivalent industry experience
  • Experience in Social Media Management Software, Social Advertising, Marketing Analytics, Customer Success Platforms, API products, Internal/External Social Networks & Social Advertising
  • Experience managing, consulting and negotiating with Fortune 500 corporations
  • Knowledge of social media tools, strategies and trends
  • Proven success in growing existing accounts and relationships
  • Technical competence and understanding of SaaS software and APIs
  • Excellent written, communication, presentation skills
  • Both a passion for and experience with social media
  • Works well with others. Loves being on a team.
  • Ability to take initiative, own processes, and work independently as required
  • Highly organized with the ability to multi-task and to both finish short-term projects and to manage ongoing long-term strategies
  • Comfortable in a fast-paced, entrepreneurial and rapid-growth environment
  • Flexible day-to-day schedule
  • Strong recommendations
  • Comfortable in a fast-paced, entrepreneurial and rapid-growth environment
  • Flexible day-to-day schedule